Legal

Deleting your data

What you can remove yourself, how to ask us to erase the rest, and what happens to it afterwards. Effective 2 September 2026.

In short

You can delete most of your data in SimplCRM yourself, at once: a record from its own screen, a person's access from Settings, a connected Facebook or Instagram Page from the Meta lead ads screen. To erase everything, write to support@simplcrm.cloud from an administrator's address and ask for the workspace to be deleted — it is locked the same day, held for thirty days so that a mistake can still be undone, and then permanently destroyed along with its database. Export first if you want a copy; after the purge there is nothing to recover from.

At a glance

Effective: 2 September 2026
Who can ask: Any workspace administrator, for the workspace
Where to write: support@simplcrm.cloud
Locked: The same working day as the request
Destroyed: Thirty days after the request
Kept longer: Invoices and tax records, as Indian law requires

What you can delete yourself

No request and no waiting. Each of these takes effect immediately.

One lead, contact, deal or document
Open it and delete it, or select several from the list and delete them together. An administrator can delete anything; other roles delete within what their permissions allow.
Somebody's access to the workspace
Settings → Users. Removing a person revokes their sessions and their sign-in. The records they created stay, because they belong to the business rather than to the person who typed them.
A connected Facebook Page, Google account or mailbox
Disconnect it on the screen that connected it. The stored token is deleted and nothing further is fetched. What was already brought in stays, as your own records, until you delete it.
Everything, as a file, before it goes
Every list exports to CSV and the whole workspace can be downloaded. Do this before asking for a deletion: we cannot produce an export once the purge has run.

Asking us to delete a workspace

How to ask

Write to support@simplcrm.cloud from an email address that holds an administrator role on the workspace, and name the workspace. We reply from the same address; we do not act on a deletion request that arrives any other way, because a request to destroy a business's records is exactly the request somebody would forge.

What happens next

We acknowledge within one working day and lock the workspace, which signs everybody out and stops all billing. It stays recoverable in full for thirty days. After that the database is dropped and the workspace, its records, its uploaded files and its integration credentials are gone. We confirm in writing when the purge has run.

Changing your mind

Within the thirty days, ask and we restore it exactly as it was. After the thirty days there is nothing to restore — the deletion is designed to be real, which is the point of it.

If the data is about you but the workspace is not yours

Where you are a customer of a business that uses SimplCRM, that business decides what it holds about you and we act on its instructions. Ask them. If you write to us, we will pass the request on and help them answer it, but we will not delete a record out of somebody's CRM on a third party's say-so.

Data from Facebook and Instagram

What SimplCRM holds

When a workspace connects Meta lead ads we store an access token for each connected Page, the Page name and id, and the leads Meta sends us when somebody submits one of your lead forms — the answers they gave, and which ad, campaign and form they came from. We hold no other Facebook or Instagram data: not your profile, not your friends, not your posts, not your ad spend.

Stopping it and deleting the token

In SimplCRM, open Settings → Meta lead ads and choose Disconnect on the Page. Its stored token is deleted, the lead subscription is removed at Meta, and nothing further arrives. Disconnecting every Page removes the connection entirely.

Removing the permission at Facebook

You can also revoke it from Meta's side: Facebook → Settings & privacy → Settings → Business integrations → SimplCRM → Remove. Our access ends immediately. Doing it there rather than here leaves the Page listed in SimplCRM until somebody removes it, where it will show as failing rather than quietly appearing to work.

The leads that already arrived

They are ordinary CRM records by then — a lead with a name, a phone number and a note about the ad it came from — and they are yours, not Meta's. Delete them individually, select them from the lead list and delete them together, or delete the workspace to remove all of it at once.

What goes, and when

What	What deleting it does	When it takes effect
A single record	Removed from the workspace database.	Immediately, when you delete it.
A person's account	Sign-in and sessions revoked; their records stay with the business.	Immediately, when you remove them.
An integration	The stored token is deleted and the subscription removed at the provider.	Immediately, when you disconnect it.
A whole workspace	Locked, then the database and its uploaded files are destroyed.	Locked the same working day; destroyed thirty days later.
Backups in your Google Drive	They are in your account, not ours. Delete them there.	Whenever you delete them.

What we keep, and why

Invoices and accounting records

The invoices we raised to you, and the accounting records behind them, for the period Indian tax law requires us to keep them. They record a transaction between your business and ours; they are not the contents of your CRM.

Security and access logs

Kept for a limited period so that a security incident can be investigated after the fact, which is the only thing they are used for.

Nothing else

We do not retain a shadow copy of a deleted workspace, do not keep its records for analytics, and do not use the contents of any workspace to train machine-learning models — before deletion or after it.

FAQ

Questions people ask

How do I delete my SimplCRM data?

Most of it you can delete yourself: a record from its own screen, a person's access from Settings, a connected Facebook Page from the Meta lead ads screen. To erase an entire workspace, write to support@simplcrm.cloud from an administrator's address. The workspace is locked immediately, held for thirty days so it can still be restored, and then permanently destroyed along with its database.

What happens to leads that came from my Facebook or Instagram ads?

Disconnecting the Page stops new leads arriving and deletes the stored Page token. The leads that already arrived are ordinary records in your CRM by then, so they stay until you delete them — individually, in bulk from the list, or as part of erasing the workspace.

How long does deletion take?

A record you delete yourself is gone at once. A whole workspace is locked when you ask and destroyed thirty days later; the delay is deliberate, because a mistaken deletion is almost always noticed within a day. We confirm in writing once the purge has run.

Is anything kept after deletion?

Invoices and the accounting records behind them, for the period Indian tax law requires, and security logs for a limited period. Nothing else, and neither is used for anything except the obligation that requires it.